Refund policy

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<p>We want you to love what you order. This Refund Policy explains how returns and refunds work for purchases made through our store.</p>

<h2>Return Window</h2>
<p>You may return most items within 10 days of the delivery date for a full refund. Because fragrance is a personal-care product, returned items must be unopened, unused, and in their original packaging and cellophane to be eligible — this is standard across the fragrance industry for health and safety reasons.</p>

<h2>What Can't Be Returned</h2>
<p>Opened, used, or tested bottles cannot be accepted for return or refund, except where the item arrived damaged, defective, or incorrect. Discovery sets and sample vials that have been opened are final sale.</p>

<h2>Damaged, Defective, or Incorrect Items</h2>
<p>If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the item and its packaging, and we'll arrange a replacement or full refund at no cost to you.</p>

<h2>How to Start a Return</h2>
<p>Contact us via our Contact page to request a return authorization before sending anything back. Returns sent without prior authorization may experience delays in processing.</p>

<h2>Refund Timing</h2>
<p>Once we receive and inspect your return, we'll notify you of its approval. Approved refunds are issued to your original payment method within 7–14 business days of receipt.</p>

<h2>Return Shipping Costs</h2>
<p>Return shipping is the customer's responsibility unless the item was received damaged, defective, or incorrect due to our error. We recommend using a trackable shipping method, as we can't issue a refund for a return that doesn't reach us.</p>

<h2>Sales Tax</h2>
<p>Applicable sales tax collected on your order will be refunded proportionally to any refunded merchandise, in accordance with state tax laws.</p>

<h2>Contact</h2>
<p>Questions about our Refund Policy can be directed to us via our Contact page.</p>
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